All previously impacted services have remained stable. The incident is now officially resolved and closed.
Posted Oct 21, 2025 - 06:03 PDT
Monitoring
SMS 2FA codes to access the Invoca UI are now sending again and fully operational. We will continue to monitor through the evening to ensure stability on all previously impacted services.
Posted Oct 20, 2025 - 17:06 PDT
Update
All core services have been fully restored and operational.
We are still experiencing an issue affecting SMS 2FA codes needed to access the Invoca platform.
Our team is continuing to investigate and working toward a full resolution for the 2FA issue.
Services Impacted and Current State. * Training and labeling through Signal AI Studio * Operational * Sentiment analysis * Operational * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational
Posted Oct 20, 2025 - 15:40 PDT
Identified
We are starting to see some of the impacted services restored while a few are still degraded but improving. We are continuing to monitor until the remaining services are fully restored and backlog is cleared.
Services Impacted and Current State. * Training and labeling through Signal AI Studio * Degraded but improving * Sentiment analysis * Operational, processing backlog * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational
Posted Oct 20, 2025 - 14:38 PDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 10:37 PDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 09:50 PDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 09:17 PDT
Investigating
Invoca is aware of the ongoing issues with AWS and are monitoring closely. At this time, calls are performing as expected, although you may be experiencing some call connection issues with your call center/destinations line providers if they rely on AWS.
Current Invoca Services Impacted * Training and labeling through Signal AI Studio * Sentiment analysis * Signal AI Processing * SMS 2FA codes failing to send for Platform Access * Reporting Delays
Posted Oct 20, 2025 - 09:14 PDT
This incident affected: Platform Accessibility (Platform Accessibility), Reporting (Reporting), and Signals (Signal AI Processing, Signal AI Training).